Shipping and Returns

Most orders up to 15 lbs. shipping weight qualify for $8.99 Flat Rate Shipping to any of the lower 48 states.

Some products do not qualify due to their weight or special handling instructions (e.g., glass), and those items are marked as "Not Eligible for Flat Rate Shipping" on their product page. If an ineligible item is in your cart, then your whole order will be subject to regular shipping rates.

Flat Rate Shipping orders are shipped via the cheapest service available and may take up to 14 days for delivery.

Michigan orders over $100 ship free!

We offer free in-store pickup for local customers. During checkout, select "In-Store Pickup" as your shipping option. We will notify you via email as soon as your order is ready to be picked up.

UPS cannot ship to P.O Boxes. Please do not use a P.O. Box in your shipping address as this may delay your order. If you provide a P.O. Box for your shipping address, with UPS as your shipping method, we will contact you to determine an alternative shipping method or proceed with USPS shipping instead.

We process all orders by the sequence they are received. While we strive to process & ship orders on the same day they are received, orders may be subject to 1 - 3 days of processing time.

Once orders ship, please reference the tracking updates provided by the shipping carrier for the best information on when your order will be delivered. Unfortunately, there is no secret system that we have access to for more information regarding the status of your delivery.

For USPS First Class Mail - USPS will do their best to deliver within seven days, but please allow up to 14 days for delivery.
For USPS Priority Mail - USPS will do their best to deliver within their estimated 1-3 business days, although it may take up to 7 business days.
For USPS Express Mail - USPS guarantees* delivery within 1-3 business days. 

UPS Ground delivers within 1-7 days.
UPS Second Day Air is guaranteed delivery within two business days.
UPS Next Day Air is guaranteed delivery on the next business day. 

*During unprecedented times, USPS may waive their time service guarantee for all services. You can confirm any possible delays directly on their website HERE. 
**If you paid for a time-guaranteed delivery service and did not receive your order on time, please call or email us. We'll gladly help you escalate the issue with the shipping carrier.
***If you did not select a time-guaranteed delivery service and it has been more than 14 days since your order shipped, please call or email us & we'll gladly help you escalate the issue with the shipping carrier.

Shipping fees can be calculated easily for any in-stock item(s) without entering personal or payment information. Simply add the item(s) of interest to your cart, then enter your zip code into the Shipping Calculator on the Shopping Cart page. All available shipping options for the order will be presented, along with the associated fees for that shipping method.

Tracking information is emailed to you as soon as your order is complete and ready for pickup by the shipping carrier. Please allow up to 24 hours for the shipping carrier to provide the first update.

As part of our environmental commitment, we reuse as many shipping materials as possible. We may also ship products in their original boxes when possible. These practices allow us to keep costs down while avoiding unnecessary waste.

If you have any other questions regarding a current or future order, please give us a call at 989-486-9265 or send us an email through our Contact Us page.

If you are not completely satisfied with your purchase, you may return unused items, in their original packaging, within 30 days of the purchase date. Items can be exchanged or refunded for the purchase price, less shipping fees. We reserve the right to issue a refund in the form of an in-store credit.

Please notify us immediately if an item arrives to you damaged or defective.

We cannot accept returns on liquid yeast, crushed grain, or combined grain bills for any reason.

The customer is responsible for return shipping costs unless we have made an error in shipment or an item arrives damaged or defective.

In the event that we made an error on your order, your items arrived damaged, or you received a defective item, Michigan Brew Supply will be responsible for return shipping costs. We will only cover the costs of returns made within 30 days of purchase date and will only cover the cost of ground shipping. We reserve the right to hold shipment of replacements or exchanges until the return items are received and verified first.